Have Any Questions?
Frequently Asked Questions
Product Questions
What is red light therapy?
Red light therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and muscles, helping support cellular energy, recovery, circulation, and overall wellness.
What are the benefits of red and infrared light therapy?
Red and infrared light therapy may help support muscle recovery, joint comfort, improved circulation, skin health, relaxation, and overall body wellness when used consistently.
Does Red Light Therapy Work Through Clothes?
Yes and no. Red Light therapy does not penetrate through clothing or bandages as it visible to the eye. However near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings. We recommend removing clothes during use for the most effective treatment.
How Often Do I Need To Use Red Light Therapy?
Most users benefit from 3–5 sessions per week, with each session lasting 10–20 minutes depending on the product and treatment area.
Which Panel Size Is Right For Me?
This depends on your health goals. If you're looking for targeted treatments of certain problem areas, we recommend one of our wearables or our Pro Mini device. If you're looking for full body treatments, we recommend our Pro Max or larger setup such as the Pro Elite.
What is your warranty coverage?
We offer a two-year limited warranty on all LumiRouge devices. This warranty covers manufacturing defects and issues, providing you with repair or replacement services as needed during this period.
Additionally, we offer a 30-day risk-free trial. If you're not completely satisfied with the results after 30 days of continuous treatment (using the Lumaflex 10-20 times per week for 10-20 minutes per day over 4 weeks), we will provide you with a refund.
Our warranty information is clearly stated in our product listings on every big e-commerce platform like ShopLC, which confirm the "2-Year Warranty" coverage of LumiRouge devices.
Is LumiRouge red light therapy safe?
Yes. LumiRouge products are non-invasive, drug-free, and designed for safe home use. When used as directed, red light therapy is considered safe for regular sessions.
How long does it take to see results?
Some users notice relaxation or muscle relief after the first few sessions. More visible or long-term benefits typically appear after 2–4 weeks of consistent use.
What’s the difference between red light and infrared light?
Red light targets the skin’s surface and is commonly used for skin and tissue support, while infrared light penetrates deeper into muscles and joints for enhanced recovery and comfort.
Can I use LumiRouge products at home?
Absolutely. LumiRouge products are designed specifically for convenient, effective at-home therapy, with simple setup and easy operation.
Who can use red light therapy?
Red light therapy is suitable for most adults, including athletes, wellness enthusiasts, and individuals seeking daily recovery support. If you have medical concerns, consult a healthcare professional before use.
Can I use LumiRouge products on different body areas?
Yes. LumiRouge devices are designed for versatile use and can be applied to areas such as the back, shoulders, legs, joints, face, or full body depending on the product.
Do LumiRouge products emit heat?
LumiRouge devices emit minimal heat. The warmth you may feel comes from infrared wavelengths working beneath the surface, not from surface heating.
Are LumiRouge products FDA approved?
LumiRouge products are manufactured to high quality and safety standards. While red light therapy devices may not require FDA approval for general wellness use, they comply with applicable regulations.
Can I use red light therapy every day?
Yes, many users safely use LumiRouge products daily. For best results, follow the recommended session duration and frequency provided with your product.
Do I need eye protection?
For facial or close-range treatments, we recommend using eye protection or avoiding direct exposure to the eyes for added comfort and safety.
What makes LumiRouge different from other brands?
LumiRouge combines clinically studied wavelengths, premium components, and user-focused design to deliver effective, reliable red light therapy solutions for everyday wellness.
Shipping
How Is The Device Shipped?
We use an express courier service from our local warehouses for fast, secure delivery. Shipping is completely free to your door.
How Much Is Shipping?
Shipping is completely free to your door.
What Is Your Return Policy?
We provide a 60 day risk free trial for every Infraredi device. Try it out for 60 days and if you don't absolutely love it, you can return it and receive a refund.